For your information and peace of mind, we ask that you read our Returns Policy and Terms & Conditions before placing your order. Please get in touch with any questions that arise.
Every Inkartel product is made-to-order, which means we aren’t able to resell them and we’re conscious of the impact of waste on the environment. We can only offer returns in these exceptional cases:
If you or your investors/customers have received an incorrect or mis-printed product
Or if the product is faulty
Please notify us (or ask the recipient to get in touch) about any fault or mistake with an order within14 days of receipt at email@example.com and include:
Your Order Number (or INK code, if you have one)
The name on the order
A photo(s) of the item, clearly showing any issues
We rely on this information to offer a resolution. In instances of a production issue, we retain the right to offer a reprint/replacement to do so.
Samples are not eligible for return.
Cancellations & Refunds
We can only accept refund requests if an order is cancelled before the digital production process begins. A charge may apply if you cancel after this point. If you need to cancel an order, please contact firstname.lastname@example.org as soon as possible.